FAQ

Not to worry, we carry the most crucial spare parts in stock. 

If you already know what you need check website : Spare parts – Mobile Light Box

In case you are unsure of what is need or if it is repairable, please contact us at sales@mobilelightbox.us

The standard is silver. Nonetheless we can arrange almost everything, but there will be an extra charge. 

We do offer rental frames as an option but also work with Partners across the nation that might be able to locally provide you with a solution. Please get in touch with us at sales@mobilelightbox.us  or via our Contact us

We always advise working in a clean environment, though understand that things happen. In the case that the banners become stained or dirty they can be washed at 30 degrees Celsius without additives. 

However, this will solve the fire retardant B1 coating and affect the banner’s elasticity/colors lightly. 

Your artwork is valuable to us, and we take every step to keep a safe and seamless print workflow. To eliminate the inconvenience of sending recurring artwork. We generally try to store all artwork for up to 12 months.

Always handle fabric in a clean area with clean hands or gloves.

To make an inside corner, you need two or four Mini feet and two or three Inside Connectors 90 degree. 

See our Quick Guide : Connections for a simple overview of the connector.

To make an outside corner, you need two Mini Feet and three Outside Connectors 90 Degree. 

Instead of the Standard Feet you use the Mini Feet to make the corner stand freely.  

You need two Straight Connectors per two frames to make sure they align.  The power cords come out the left and right side of the frame wall. If you want to make a bigger wall it might be helpful to use an Extension Cable 5m.  

Here you can find the instruction movie.

You need a Monitor Bracket Kit. They are available for an MLB85 or MLB100 frames. The TV screen is not something we have in our regular stock, if you need us to arrange it for you of course we can.

Yes, you do need to make five cuts in the fabric. Not worries if you do it in a carefully with a sharp knife you will be able to use the banner many times. 

You need two frames of the same width, two Stacking Connectors and an Extension Cable 5m.  The top frame will not use the feet, the stacking connector will go into that connection point.

Here you can find the instruction movie. 

Both the SEGO Door Kit and MLB Door Kit have a similar construction.

SEGO Door Kit & MLB Door Kit

You need three Mobile Light Boxes, four Bridge Connectors and an Extension Cable 5m.

See our YouTube video or Quick Guide : Connectors for further details

You need a Shelf Kit for either the MLB85 or MLB100 

Yes, you do need to make two cuts in the fabric, no worries if you do it in a careful way you will be able to use the banner many times. In this movie the last step is a Hanging Pole, that is a separate item not part of the Shelf Kit. 

It is a slide and click system, no tools or force needed to assemble the frame. Every Mobile Light Box will come with an instruction booklet, Pdf’s can be found within the Technical Specifications of each frame in our Download Center.

You can submit your print-ready files either via e-mail sales@mobilelightbox.us or via our WeTransfer site:  https://mobilelightbox.wetransfer.com/ 

Please mention your web shop order number when you are sending the print files.For further information see you print instructions page: Print Instructions – Mobile Light Box

That depends on the frame: 

MLB50x150 – 12 hours 
MLB85x200 – 14 hours 
MLB100x200 – 12 hours 

MLB100x100 counter – 24 hours 

That depends on the width of the frame: 

MLB50x150 – 5-6 hours 
MLB85x200 – 8 hours 
MLB100x100 Counter & MLB 100×200 – 8 hours 

Insert the silicone edge into the frame groove, starting from the four corners. Then pull the banner’s edge and insert the remaining sides. Gradually insert the silicon edging into the grooves all the way around the frame. Ensure that the banner is properly aligned and centered within the frame. 

Adjust the tension by gently pulling on the banner and repositioning the silicone edging if needed.

You need two Mobile Light Boxes, two Halfway Bridge Connectors and two Bridge Connectors and of course an Extension Cable 5m. We do always recommend to take the Bridge Support bar as well for internally support the structure.

Here a quick YouTube video to explain the process.

We understand that on occasion something needs to be done quickly. 

For orders that need to be expedited please contact us via phone or e-mail. 

We offer a 2 Day Rush option for those situations. 

• 2-Day Rush fee: 25% of the order total, $50 minimum.

If you have any special requests or specific in-hand dates. Please mention those in the order notes or contact us at sales@mobilelightbox.us

To ensure the quality of your banners, we recommend folding loosely with artwork facing inward. Ideally packed back in the same bag that they were delivered in. If possible do not stack folded banners on top of each other, this will help prevent creases or ink transfers.

We have a solution for you, contact our sales team at sales@mobilelightbox.us

The built-in LED light modules are easily replaced. You can just pop them out with a screw driver and set a new module in. Please contact us at sales@mobilelightbox.us for detailed instructions.

We use our in-house Super Backlit 190grs fabric.

You will need one Half Foot Right and one Half Foot Left to place your Mobile Light Box against the wall. For the banner we recommend to use a blockout back banner to avoid any light effects on the wall. 

You will get the whole frame, this includes Standard Feet, LED Light Modules, necessary Cables, Transformer, Plug. All packed in one or two wheely bag with a hard foam inside. You will always get it in a cardboard box, two banners packed in a polybag. This can be two different prints or twice the same. Alternatively, you can order one print and one white or black blockout.  

You will get the whole frame, this includes Standard Feet, LED Light Modules, necessary Cables, Transformer, Plug. All packed in one or two wheelie bags with a hard foam inside. 

In short SEG stands for Silicone Edge Graphics, a type of fabric print with silicone beading sewn around the edge. The silicone edge fits into a groove around the profile of the banner frame. This helps the banner maintain tension across the frame. With the result of a high-end frameless appearance that everyone loves.

Super Backlit is specially produced for high quality light boxes. It can be printed with Dye Sublimation, direct to fabric or by transfer. Super Backlit is a very tightly woven fabric that does not have pinholes and therefore is PE coating free. The absence of PE coating makes it possible to fold this fabric for shipping. Super Backlit has a very wide color gamut and extremely high light output, and on top of this has great elasticity. 

Specifications:

• Material 100% polyester
• B1 fire retardant
• Width 320 cm / 10.5 feet
• Roll length 100 meter / 109 yards
• Weight 190 g/m2
• Transmission 42%
• Shrinkage Length less than 2%
• Shrinkage Width less than 3%
• Packaging each roll in a PE bag and cardboard core

The High-Low connector is used to fix the alignment between two frames that have different heights. See our connection quick guide “Connector” or our Youtube Video below:

Our preferred printing method is direct sublimation printing, meaning that we are printing directly onto the fabric using low-energy sublimation inks.

Check if you have the correct charger. On the back of the charger, you should find 25.2V. If you lost yours, you can buy one in our spare parts. 

Please check that you are using the correct power supply.

Below table details the transformers per frame size. 

If you have lost yours, you can buy one at the Spare Parts section. 

If the lights are not working, it is usually because a plug is not connected properly. We recommend checking the entire frame and make sure everything is connected as it should. Be sure to check that there is no debris or dirt covering the magnetic connection points. If the problem persists, please contact us via phone +1 561-209-4861 or e-mail sales@mobilelightbox.us  

We prefer print-ready files to be submitted in PDF or TIFF format. 

Though we can accept the following file formats. 

• InDesign (.indd)
• Illustrator (.ai)
• Photoshop (.psd)
• Encapsulated PostScript (.eps)
• Portable Document Format (.pdf)
• Tagged Image File Format (.tiff)

Please consult our print instructions page for all details: Print Instructions – Mobile Light Box

You can find all our spare parts in the Section : Spare Parts

If you have any questions or need help finding the right parts reach out to us : Sales@mobilelightbox.us