By visiting our site or placing an order with us, you’re agreeing to the terms below. We’ve written them in plain language wherever we can — if anything is unclear, email sales@mobilelightbox.us and we’ll walk you through it.

Returns & Refund Policy

At a Glance

Request window	30 calendar days from receipt of your product
Ship-back window	14 calendar days from the date your RMA is issued
Restocking fee	None — ever
Shipping fees	Non-refundable
How to request	Email sales@mobilelightbox.us or call 561-209-4861

We stand behind our new hardware. If something isn’t right, we’ll make it right — here’s exactly how returns work. Printed graphics/banners and open-box/used hardware follow different rules — see below.

How to Request a Return (RMA)

Every return starts with a Return Material Authorization (RMA), whether your order includes hardware only or hardware with printed graphics.

Email sales@mobilelightbox.us or call 561-209-4861 within 30 calendar days of receiving your product.
Include your order number, the item(s) you’re returning, and the reason for the return.
We’ll issue your RMA and send you return instructions.
Ship the product back to our warehouse within 14 calendar days of the RMA being issued.

Once we receive and inspect your return, we’ll process your exchange or refund based on your original method of payment.

Hardware Returns

This applies to new, full-price hardware only — see Open-Box & Used Hardware below for discounted or previously-used items.

If you’re not satisfied with a new hardware product, request an RMA within 30 calendar days of receipt as described above. To qualify for an exchange or refund:

The item must be in the original box and in unused condition.
The return must include the RMA confirmation, plus any accessories, manuals, and documentation that shipped with the product.
The product must reach our warehouse within 14 calendar days of RMA issuance.

We do not charge a restocking fee. Shipping fees (original and return) are non-refundable.

Open-Box & Used Hardware

Open-box, refurbished, and used hardware are sold at a steep discount and are final sale — no returns, exchanges, or refunds. If a manufacturing defect is present, contact us at sales@mobilelightbox.us and we’ll work with you on a fair resolution, but standard return terms do not apply to these items.

Printed Graphics & Banners

Printed graphics and banners are custom-made to your order and are not eligible for return, exchange, or refund — the media and labor used to produce them can’t be resold or reused for another customer.

If your printed graphic or banner arrives with a manufacturing defect, we will happily reprint it at no cost to correct the error. Contact us within 5 business days of receipt with photos of the defect (see Damaged, Defective, or Incorrect Orders below).

If your order also included stock hardware (a frame, stand, or other display component) alongside the printed graphic, that hardware remains returnable under the terms above.

What’s Not Eligible for Return

Printed graphics, banners, fabric skins, or any custom-produced media — no returns, exchanges, or refunds, under any circumstance other than a manufacturing defect (remedied by reprint)
Open-box, refurbished, or used hardware — sold at a discount and final sale
Products returned outside the 30-day request window or the 14-day ship-back window
Products missing their original box, accessories, manuals, or RMA documentation, or returned in used/damaged condition

Damaged, Defective, or Incorrect Orders

This is separate from a standard return — if we made a mistake or your shipment arrived damaged, we’ll fix it at no cost to you.

Contact us within 5 business days of receiving your order at sales@mobilelightbox.us.
Include your order number, a description of the issue, and photos of the damage or defect.
For hardware, we’ll arrange a replacement, repair, or refund at our discretion — no RMA fee, no restocking fee.
For printed graphics or banners with a manufacturing defect, the remedy is a free reprint to correct the error, not a refund.

How Refunds Are Issued

Refunds are returned to your original method of payment. If that’s not possible (e.g., a closed card), we’ll issue a check.
Store credit, when issued, comes as a coupon and expires 120 days after issuance. Store credit has no cash value and can only be applied toward future purchases on our site.

Multiple Shipping Addresses

Need your order split across different addresses? We can do that — just let us know when you place your order. Alternatively, feel free to place separate orders directly on our web shop for each destination.

If you ask us to add labels to individual boxes or re-box a shipment into master boxes, we reserve the right to charge $15 per box for the extra labor involved.

Warranty

Frames carry a limited lifetime warranty against manufacturing defects.
Printed graphics carry a 30-day limited warranty.
All other products carry a 1-year limited warranty.

If your order arrives incorrect or damaged in shipping, contact us within 5 business days of receipt (see Damaged, Defective, or Incorrect Orders above) and we’ll make it right at our discretion.

Graphic Approval

Once you place a graphic order, we schedule it for production and it moves forward as submitted unless you tell us otherwise. Graphics must be print-ready and approved in writing by email before we send anything to press — any changes need to happen before that point. Every order also goes through an internal quality check before release to production.

We don’t create or approve artwork on your behalf — we review submitted files for image quality, sizing, bleeds, safety, and fit, not content. Need an order split into multiple shipments? Reach out to our customer service team and we’ll set that up.

Limitation of Liability

Mobile Light Box isn’t liable for special or consequential damages arising from your use of this site or our products, even if we’ve been advised such damages were possible. (Some jurisdictions don’t allow this kind of limitation, so it may not apply to you.)

By placing an order, you agree to these terms, including our liability limits and return and refund policies. Here’s what that means in practice:

Our liability is limited to the purchase price of the item you bought.
You agree to hold us harmless for any costs beyond that purchase price.
We don’t refund shipping charges — you’re responsible for all shipping costs.
We’re not responsible for products damaged in transit, mis-shipped, or affected by circumstances outside our control.
Depending on the situation and your return policy timeframe, we may refund or repair an affected item at our discretion.
In no case will our total liability to you exceed the amount you paid us in the 3 months before the event giving rise to your claim.

Shipping delays: We follow our carriers’ rules and exclusions and can’t refund delays caused by things outside anyone’s control — acts of God, natural disasters, war or terrorism, government or customs action, labor disputes, transportation network disruptions, communication system failures, or severe weather, among others.

International shipments: You’re responsible for any duties, taxes, or broker fees your destination country charges. We’re not responsible for delays caused by customs, government agencies, or unpaid duties/taxes.

Shipping & Address Changes in Transit

If you ask us to change a shipping address after your package is already in transit — through no fault of ours — we’ll do our best to help, but we can’t guarantee it’s possible, and a fee may apply.

Typographical Errors

If a product is mistakenly listed at the wrong price, we reserve the right to cancel or refuse any order placed at that price, whether or not it’s already been confirmed or charged. If your card was already charged, we’ll issue a credit for the incorrect amount.

Copyrights

By submitting artwork to us, you confirm that it doesn’t infringe on anyone else’s copyright, trademark, or service mark without proper authorization. Keep in mind that content doesn’t need a visible ©, ®, ™, or ℠ symbol to be protected — the absence of a mark doesn’t mean it’s free to use. You also confirm that no copyright notice has been removed from any material you’ve submitted.

By submitting artwork, you agree to indemnify and hold us harmless for any liability, damages, or attorney’s

Terms & Conditions