FAQ

Frequently Asked Questions

Not to worry, we carry the most crucial spare parts in stock. 

If you already know what you need check website : Spare parts – Mobile Light Box

In case you are unsure of what is need or if it is repairable, please contact us at sales@mobilelightbox.us

We always advise working in a clean environment, though understand that things happen. In the case that the banners become stained or dirty they can be washed at 30 degrees Celsius without additives. 

However, this will solve the fire retardant B1 coating and affect the banner's elasticity/colors lightly. 

Your artwork is valuable to us, and we take every step to keep a safe and seamless print workflow. To eliminate the inconvenience of sending recurring artwork. We generally try to store all artwork for up to 12 months.

Always handle fabric in a clean area with clean hands or gloves.

You can submit your print-ready files either via e-mail sales@mobilelightbox.us or via our WeTransfer site:  https://mobilelightbox.wetransfer.com/ 

Please mention your web shop order number when you are sending the print files.For further information see you print instructions page: Print Instructions – Mobile Light Box

Insert the silicone edge into the frame groove, starting from the four corners. Then pull the banner’s edge and insert the remaining sides. Gradually insert the silicon edging into the grooves all the way around the frame. Ensure that the banner is properly aligned and centered within the frame. 

Adjust the tension by gently pulling on the banner and repositioning the silicone edging if needed.

We understand that on occasion something needs to be done quickly. 

For orders that need to be expedited please contact us via phone or e-mail. 

We offer a 2 Day Rush option for those situations. 

  • 2-Day Rush fee: 25% of the order total, $50 minimum.

If you have any special requests or specific in-hand dates. Please mention those in the order notes or contact us at sales@mobilelightbox.us

To ensure the quality of your banners, we recommend folding loosely and facing inward. Ideally packed back in the same bag that they were delivered in. If possible do not stack folder banners on top of each other, this will help precent creases or ink transfers.

The built-in LED light modules are easily replaced. You can just pop them out with a screw drive and set a new module in. Please contact us at sales@mobilelightbox.us for detailed instructions.